Your personal information matters. This policy explains exactly what we collect, why we need it, how it is stored and who it is shared with — written plainly so you actually know what you are agreeing to.
When you register and use 33pak, we collect certain information about you. This is necessary to operate your account, process your transactions in PKR and keep the platform secure. We collect only what is needed — nothing more.
This is the information you enter when creating your account, updating your profile or contacting support:
When you browse or use 33pak, we automatically collect certain technical information that helps us run the platform and detect fraud:
Every piece of data we hold about you has a specific purpose. We do not use your information for anything beyond what is described here, and we do not sell your data to advertisers or marketing companies.
| Purpose | Data Used | Why It Is Needed |
|---|---|---|
| Account registration & management | Name, email, phone, DOB | To create and maintain your 33pak account |
| Age & identity verification | DOB, ID documents, address | To confirm you are 18+ and prevent fraud |
| Processing deposits & withdrawals | Payment method details, transaction history | To move PKR funds securely via JazzCash, Easypaisa, Raast, bank transfer and cards |
| Customer support | Account details, correspondence | To investigate and resolve your queries |
| Security & fraud prevention | IP address, device data, login logs | To detect suspicious activity and protect your account |
| Platform improvement | Anonymised usage patterns | To improve site performance and game offerings |
| Responsible gaming monitoring | Betting history, session data | To identify patterns that may indicate problem gambling |
We may also send you account-related communications such as deposit confirmations, withdrawal updates, security alerts and — where you have opted in — promotional offers. You can manage your communication preferences from within your account settings at any time.
All deposits and withdrawals on 33pak are processed in PKR. We support JazzCash, Easypaisa, Raast, direct bank transfer and debit or credit cards. When you make a transaction, the relevant payment details are handled as follows.
We store a reference to your payment method — for example, the last four digits of a card or the mobile wallet account number — so that withdrawals can be returned to the correct source. We do not store full card numbers or mobile banking PINs on our servers.
Actual payment processing is carried out by trusted third-party payment service providers. These providers are required to handle your financial data in accordance with applicable security standards. By using 33pak, you agree that your payment details may be shared with these processors solely for the purpose of completing your transaction.
We do not sell, rent or trade your personal information to any third party. There are, however, specific situations where we may share your data with trusted parties in order to operate the platform properly and fulfil our obligations.
To verify your identity and age, we may share your name, date of birth and document details with a specialist identity verification service. This is a one-way data share for the sole purpose of completing your KYC check. These partners are contractually bound to keep your data secure and confidential.
As described in Section 3, payment processors receive the information required to complete deposits and withdrawals in PKR. This includes your transaction amount, method identifier and relevant account reference.
In certain circumstances, we may be legally required to disclose information — for example, in response to a valid court order, law enforcement request or to prevent fraud and money laundering. We will not disclose more information than is strictly required in each case.
Some technical functions of 33pak are supported by third-party software and infrastructure providers — for example, game studios whose titles are hosted on the platform, or cloud hosting services. These partners have access only to the data required for their specific function and are bound by data processing agreements.
33pak uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform remember your preferences, keep you logged in and understand how visitors use the site.
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform functions. Instructions for managing cookies are available in your browser's help section.
33pak takes the security of your personal information seriously. We use a combination of technical and organisational measures to protect your data from unauthorised access, loss, misuse or disclosure.
While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, never share your login credentials and contact support immediately if you notice any suspicious activity on your account.
We keep your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods depend on the type of data and the reason it was collected.
When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your personal data subject to any legal retention requirements — see Section 8 for details.
You have a number of rights in relation to the personal data 33pak holds about you. We take these rights seriously and will respond to requests within a reasonable timeframe.
Request a copy of all personal data we hold about you. We will provide it in a clear, readable format.
If any information we hold is inaccurate or out of date, you can ask us to correct it.
Request deletion of your personal data, subject to legal retention requirements and active account status.
Object to your data being used for certain purposes, such as receiving promotional communications.
Request your data in a portable format so you can transfer it to another service if you choose.
Ask us to limit how we use your data in certain circumstances while a query is being resolved.
To exercise any of these rights, contact support at [email protected] with your account email address and a description of your request. We will verify your identity before processing any data request to protect against unauthorised access.
33pak is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of a minor, that account will be immediately suspended, all associated data will be reviewed and any funds will be handled in accordance with our Terms and Conditions.
If you are a parent or guardian and believe that a minor has registered on 33pak using your details or their own, please contact support immediately at [email protected]. We will act swiftly to close the account and remove the associated data.
If you download and use the 33pak mobile app, additional device data may be collected to support app functionality, security and performance. This includes:
The app does not access your contacts, camera, microphone, photos or file storage unless you explicitly grant permission for a specific feature. You can review and revoke app permissions at any time through your device settings (Android or iOS).
If you opt in to push notifications, 33pak may send you account alerts, deposit confirmations, withdrawal updates and — with your consent — promotional messages about bonuses and sports events such as PSL matches or T20 series. You can disable push notifications at any time through your device settings without affecting your account.
This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes in applicable requirements or improvements to how we communicate our practices to you. When material changes are made, we will notify registered users via email before the updated policy takes effect.
The "Last Updated" date at the top of this page shows when the current version was published. We encourage you to review this page periodically. Continued use of 33pak after an updated Privacy Policy takes effect constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, want to exercise one of your data rights or need to report a privacy concern, the 33pak support team is available to help.
When contacting us about a data request, please include your registered email address and a clear description of your request so we can verify your identity and process it efficiently.
Six principles that guide how 33pak handles your personal data every day.
Your personal information is yours. 33pak does not sell, rent or trade your data to advertisers, data brokers or any commercial third party — full stop. Your profile is not a product.
Every connection between your device and 33pak is secured with TLS encryption. Your login details, payment references and personal information are never transmitted in plain text.
Deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer are processed by trusted payment partners. 33pak never stores your full card number or mobile banking PIN.
You can access, correct, export or delete your personal data at any time by contacting support. We respond to all data rights requests within 5 business days.
33pak does not knowingly collect or retain data from minors. Age verification is required before account activation. Accounts found to belong to under-18 users are immediately closed.
Have a privacy concern? Our support team is available 24/7 via live chat or email at [email protected]. We treat all privacy queries with priority and confidentiality.